Frequently Asked Questions

1. When can I expect my order to be shipped? Answer: When an order is placed and funded, we'll ship your package the same day or the following business day at the latest.
2. Do you have a preferred carrier? Answer: Yes, we are working with Fedex, mainly using ground shipping method.
3. Are you using shipping methods like SurePost or SmartPost? Answer:No we don't use those shipping methods. Your package will be handled by Fedex only from our warehouse to your door, without any transit through USPS. We are also proposing USPS discounted rates.
4. Do you ship to P.O. boxes? Answer: We do not ship to P.O. boxes. Fedex requires a physical address. For PO Box,, please choose USPS during the checkout process.
5. How can I know the status of my order? Answer: Go to your account and click on "Order Status" to check the status of your order. You'll be able to see if your order has shipped.
6. How can I track my package? Answer: You can see all of the information related to your order by logging into your account on our website. Click on "Order Status", then click on "View Order Details". You'll see a tracking number at the bottom of the page. Click on that number to see where your package is.
7. Are your products shipped from France? Answer: No, our products are imported from France, but they are shipped from Chicago, IL in the United States Of America. The inventory that you can purchase on our website is located in the western suburb of Chicago.