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Lepanierfrancais.com delivers gourmet food from France in U.S.A. We want our customers satisfied. If for any reason, you have any problem, let us know.


Privacy Policy


The information that we collect to process your order is kept private. We never sell, rent, or share your name, address, telephone number, e-mail address, or credit card information with anyone. We will use your e-mail address to send you our newsletter, upcoming products if you have subscribe to it during the register process. If you choose to opt-out, please go to your user profile section to unsubscribe to the newsletter. You can contact us at any time at contact@lepanierfrancais.com


Shipping policy


The cost of shipping for retail orders is variable based on the weight, distance, speed of the delivery you want to receive and the carrier choice; International Purchases: www.lepanierfrancais.com does not ship internationally yet.


Payment policy


We accept PayPal transactions, VISA, MasterCard, Discover and American Express credit cards. In addition, Le Panier Fran├žais keeps all customer information confidential: Credit Card numbers information never transit via our website; We are using PayPal, a third party provider in order to secure the credit card transactions.


Security policy


We implemented the latest online security procedures to protect your information.All information that you provide will be automatically encrypted when transmitted to our servers. Your credit card information is not kept, nor transits via our systems. We are using a state of the art service provider, PayPal; who is acting as a relay for credit card transactions.


Return policy


To make a return, please call us or send us an e-mail at contact@lepanierfrancais.com. In your e-mail, please include the reason for return (shipping damage, incorrect item shipped, change of mind, dissatisfaction with product, or other) and let us know whether you would prefer a refund or a replacement product. We will respond promptly with instructions about how to proceed. We will pay return shipping if we made a mistake or something is wrong with the product.


Products


If you purchased from the Near - Expired Date - Dented category.

 Please be aware that his category is dedicated to products that are going to have a best by date almost reached, expired or products that are "reasonably dented" meaning that some products could have small dents, but doesn't deteriorate the quality of the product itself. You can enjoy discounted products if you select theses items from that category. The expiration date is always mentioned.

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