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Lepanierfrancais.com delivers gourmet food and gifts items from France in U.S.A. We want our customers satisfied. If for any reason, you have any problem, let us know.


Privacy Policy


The information that we collect to process your order is kept private. We never sell, rent, or share your name, address, telephone number, e-mail address, or credit card information with anyone. We will use your e-mail address to send you our newsletter, upcoming products. If you choose to opt-out, please go to your user profile section to unsubscribe to the newsletter. You have the possibility to create an account on our website, by clicking on the "Sign In - Account" link on the right corner of the home page. If you are not registered to our website, an account will be automatically created on your first order and a temporary password will be assigned. This temporary password will be included in your first invoice. Please login into your account with your email address and use this temporary password, then change it under your account section. You can contact us at any time to help you change, update or delete any information related to your account information at contact@lepanierfrancais.com


Payment policy


We accept PayPal transactions, VISA, MasterCard, Discover and American Express credit cards. In addition, Le Panier Français keeps all customer information confidential: Credit Card numbers information never transit via our website; We are using Stripe and PayPal, third party providers in order to secure the credit card transactions.


Shipping policy


The cost of shipping for retail orders is variable based on the weight, distance, speed of the delivery you want to receive and the carrier choice; International Purchases: www.lepanierfrancais.com does ship internationally. We are using mainly Fedex and USPS as carrier of choice, during the checkout process you'll be able to choose your carrier. We reserve the right to request additional shipping fees to our customer in case of retail purchases that should have been classified wholesale, due to large items quantity, heavy weight or large volume. Our customer service will contact you if we run into such rare situation.


Security policy


We implemented the latest online security procedures to protect your information.All information that you provide will be automatically encrypted when transmitted to our servers. Your credit card information is not kept, nor transits via our systems. We are using a state of the art service provider, Stripe and PayPal; who are acting as a relay for credit card transactions.


Return policy


To make a return, please call us or send us an e-mail at contact@lepanierfrancais.com. In your e-mail, please include the reason for return (shipping damage, incorrect item shipped, change of mind, dissatisfaction with product, or other) and let us know whether you would prefer a refund or a replacement product. We will respond promptly with instructions about how to proceed. We will pay return shipping if we made a mistake or something is wrong with the product. Please, in case of breakage, upon reception, always send us pictures from your cell phones, in order for us to understand what went wrong. 


Products


If you purchased from the Expiring - Dented category.

 Please be aware that his category is dedicated to products that are going to have a best by date almost reached, expired or products that are "reasonably dented" meaning that some products could have small dents, but doesn't deteriorate the quality of the product itself. You can enjoy discounted products if you select theses items from that category. The expiration date is always mentioned.

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